![]() 7 Do not disconnect your device.Īs soon as your device is connected to the computer MyDrive Connect starts restoring the TomTom software on your device. You need to connect the cable while the spinning cogwheel or wheel is shown. 6 Quickly connect the USB cable to your navigation device. If you do not see a spinning cogwheel or wheel, turn off your device and start again from step 6. It shows a screen with a spinning cogwheel or wheel depending on which device you have. The screen goes black, and then after a few seconds the device reboots into recovery mode. Getting this timing right is one of the critical steps of this process. Press and fully release the On/Off button 3 times, quite quickly as in "1-2-3". This can take 10 seconds or longer.ĥ While the black screen with white text is displayed Only release the On/Off button when you see that screen. Instead, keep holding the On/Off button until the device shows a black screen with white text. 3 Switch on your navigation device.ĭo not release the On/Off button when the device restarts with a drum sound. You cannot use the mount to connect your device to your computer. Use ONLY the cable supplied with your device. Tip : You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. Important : Do not connect the USB cable to your navigation device yet. 2 Connect the USB cable that came with your navigation device to your computer. ( or or ) in the Windows notification area or Apple menu bar and then click MyDrive Connect. Make sure that you are using the latest version of MyDrive Connect.If your device does not start, follow the video or step-by-step instructions below. Gina Reese is a self-professed software developer, Her passion is just to write about, cryptography, softwares ,blocks ,social engineering, internet.Your navigation device shows a spinning cogwheel or a spinning wheel and then a device with a red cross on the screen when the TomTom software is not installed correctly.įirst, you must reset your navigation device to see if that resolves the issue. If any other issue is shown to t om t om update, download, installation or map that is not getting resolved by re-download or re-installation, then contact technical support or take help from official articles. On the completion, wait for the disconnect message, then disconnect the device. Open MyDrive and click on "Update selected" tab. Remove the old updates and turn on the device after connecting the navigation device and computer. Reset your navigation device and turn on the device. Right-click on MyDrive connect icon and select settings.Ĭhoose the Downloads tab and click on “Empty download folder”.Ĭlick Save Settings and restart MyDrive Connect. Read the licence agreement, click I AGREE and tap NEXT.Ĭlick OK and connect your navigation device to MyDrive Connect.ĭisconnect the navigation device to the computer. Locate the file InstallMyDriveConnect.exe and double-tap on this file.Ĭlick YES when you get User Account Control and click RUN. If any of the above steps don’t help you out, then remove the TomTom software from your computers and install MyDrive Connect and re-download map and install it, with following steps ĭownload the MyDrive Connect tomtom get started by clicking on SAVE. Try installing the updates using MyDrive Connect. The update or download through the business network can inretrupt due to restriction or policies of the network, which may prevent the download. Because,Īntivirus scanners, Firewall and pop-up blockers are interrupted with the TomTom installation. Currently, latest map version is 1040.Ĭonnect your navigation device to MyDrive Connect and ensure that it is connected well.Įnsure that your device is connected with an internet connection.Ĭheck that MyDrive is allowed access using security software to the internet. Follow below steps to troubleshoot the Tomtom get started or download or update errors using MyDrive connect Įnsure that you have downloaded the latest version of Tomtom, if not then go to and download it again. You may face errors during TomTom download, or update that you will need to sort either by visiting the official site or any other troubleshooting steps. This blog will let you know how to troubleshoot TomTom errors. It provides map and services which uses unique technologies and shows you traffic on the routes and other notification. One can face errors and issues during the TomTom update process. Sometimes after the downloading TomTom from /getstarted ask for TomTom Update process. TomTom is a location technology specialist that can lead you to best routes using navigation devices. Complete the action of TomTom gets started fromtomtom getstarted webpage.
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